I emailed FindMyPast.com over the ‘extra’ subscription that they will introduce later in the year to view the 1911 Census and have not yet received a response. I think this level of customer support is disgusting.
Many other people are commenting about this on the 1911 Census blog in the Pricing and Future subscriptions post. I have also commented here and so far been ignored. As far as I am concerned FindMyPast (or brightsolid as they are now) are very unprofessional in the way that they conned people out of their money and now are not responding to emails. I don’t have the opportunity to ring them during the day as they are only open during office hours Monday to Friday.
I will not be re-subscribing to them when my current subscription runs out. Hopefully a large number of other conned customers will do the same. As a business they will find it hard to survive with no customers.